Posted: 22 May 2013 03:59 AM PDT
Here's the form response from the TSA:
Actually, it wasn't. The form response failed to acknowledge her complaint, and she hasn't heard anything from the agency since then.
Now, don't get me wrong: Form letters can be a helpful way for a company or agency to send the same information to many people with the identical question. But Putkey had a specific complaint, and she was hoping for a specific response — if not an apology, then a promise to investigate.
"I'm still waiting, " she says.
"I'm writing my congressman"
If you think contacting your member of Congress will get better results, then talk to Craig Szwed, a photographer based in Hartford, Conn. He recently complained to his representative about the constitutional violations committed by TSA screeners and received the following boilerplate response:
This form letter apparently isn't unique to one representative. Versions of it have reportedly been sent out by other elected officials.
What's so telling about the email is the kicker.
"Please do not respond to this email as this mailbox is not monitored," it says.
In other words, it's a lecture, not a debate.
As to the form email itself, Szwed calls it "platitudes and excuses" and I can understand why. It suggests no one is paying attention to his complaints, and that even if someone did, it wouldn't make a difference.
But a debate is exactly what Americans want, and deserve. They never had a chance to sound off on the TSA's screening practices, which were imposed on them almost five years ago, and now, thanks to a court decision, they will finally get one.
Isn't it time for the decision-makers in the security process to start listening, too?
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